People hate pop-ups! You visit a website, just to check out a product you just heard about without having the tiniest desire for interacting with someone. Now, that is exactly how live chat works. But! Good for many businesses, things are now changed and companies have introduced a various tool that doesn’t affect the user experience.
For many businesses, this has ensued in immediate support, fewer phone calls, and heightened customer satisfaction. It also means more positive feedback from customers; something that has made marketers go ga-ga.
Here are some of the benefits companies have availed from live chat functionality.
1. Quick product enhancements
It’s not the time when you focus solely on providing support. If your customers do not have a good experience on your website, they’ll most likely be posting them on different review websites and especially social media.
With live chat, you can delight your customers. Besides solving people’s issues on the spot, live chat gives you the chance to improve your product by considering feedback that does not always get through other support platforms.
In different live chat software, you can attach automated tags to all conversations, exhibiting data on the issues that surface the most, and where they occur. This has led to advanced dashboard features, easy-to-use campaign editing functionality, and judiciously placed tips in sections where live chat data indicated you that there’s some confusion.
2. Removing sign up blockers
Many businesses reported that soon after they ran live chat on their websites, the greatest takeaway was a multitude of data and insights about the pricing and signup page. We discovered the features that were most important for our website visitors and the ones that were of no use as well. They also encountered a few process roadblocks that were not apparently existed but were there on the website. Another essential thing is the marketing team can utilize the data acquired by the live chat and create new content to answer some of the questions the targeted audience might have.
3. Enhanced User Experience on the Website
From marketing outlook, live chat has delivered an easy and quick means to acquire feedback on the complete user experience. We’re capable of seeing where our consumers get puzzled and what the most widely asked questions are therefore we can refine the messaging while improving our product to make it easier to use.
It not just provides an extra touch point for the prospects but demonstrates the consumers how valuable they are to the company and that support is available to them round the clock. It helps them be more comfortable that there is a real human behind the website, rather than a robot. This fortifies customer loyalty and allows us to provide that one-to-one experience they would have in store.
4. Sales and Support Simultaneously
Live chat provides sales and marketing in the same platter. Businesses can use the live chat support as both, support and sales tool. When it comes to sales, customers are capable of getting any of their concerns alleviated, in a flash. Also, it can be effectively leveraged for connecting with the customers and building a relationship. From a support viewpoint, Online Web Chat Solutions enable companies to solve problems immediately, while spreading a stream of positivity among customers.